|Return and Exchange Policy|
|Written by Administrator|
|Monday, 09 March 2009 16:46|
MysteriousPlants.com will replace a product or issue a refund at no cost to the customers if the product is delivered with one of these 2 conditions.
Wrong product - If you received a wrong product due to our shipping mistake, please notify us within 2 business days and we will arrange for you to return the incorrect product (at our expense) and we will ship you the correct product or issue you a full refund (including shipping charges).
Faulty products/damaged items - If you received a defective product, please notify us within 2 business days and we will assign a Return number for you to return the product (at our expense) back to us. After we have examined and confirmed the defective product we will ship out a replacement to you right away. Please note that just because one or two items in a whole case are defective it does not mean that all of the items are defective.
All returns are the responsibility of the customer until they reach MysteriousPlants.com
All returns must be sent back to our address within 7 days from receiving the return number. Items returned must be in a new and unused condition. Shipping fees are non-refundable.
NO Returns will be accepted under the following conditions:
If you wish to test out our products please just place a small order.
Procedure to file for Returns:
If your products meet one of the conditions above, you have 30 days from the day of delivery to file for a return.
We will not accept extra charges for other courier services or guaranteed next day services. Items should only be sent back using your country’s national postal service.
If you would like to exchange your item for different product on our site you may do so within 7 days of receiving them. Items returned must be in a new and unused condition. Please send us an email stating which items you are sending back and would like as replacements. We will charge your card for the cost of sending these replacements out to you, as well as any extra balance that your updated order may incur. Please note that our return policy also applies.