FAQ |
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FREQUENTLY ASKED QUESTIONS: NEW TO OUR SHOP: In short you can expect a fantastic experience which is often times better than the old school alternatives. Every single one of them tested by ourselves (it is a tough work, believe us) and only the selected best ones are available in the webshop. We do not keep non-sense products. Read our reviews and test results and you will also see what people genuinely think of our products. We have been contacted by many people who were skeptical of legal highs and since then they are returning customers and forgot about illegal versions. The short answer is NO! But if this would be an issue for you we would recommend contacting our Support Team for personalized risk assessment as false positives could occur in relation to a few specific products. We communicate via emails only, so there is no other method of communication available. But our Support Team strives to reply to all inquiries and messages as soon as possible, usually within a few hours or maximum 1 day. Although during the weekends our Support Team operates on minimum level, so it is unlikely you would have a reply during the weekend. They definitely do. That’s why we have our unique Money Back Guarantee service. You will also notice the reviews on our website which are all from genuine customers telling us what they think of the products we sell, and you could find further feedback in many online forums or review sites like SiteJabber. And the most important thing that you have to keep in mind, this is our reason to being in the market, all of our products are: For the items fitting this description it is generally true that the production of the item has been stopped completely so we will not be able to offer this product again. Such discontinued items are displayed only for informational purposes for the customers who knew and loved these brands so they could have a better view on the products and quality we have and stand for. You can see all the current promos if you click on the promo banner at our main page or if you follow this direct link: Current Promotions SHIPPING: Yes, we do ship worldwide! But if any market would be an exception for some reason this will be highlighted in the Latest News section at our main page – just below the current promo banner. Sadly no, these two markets are permanently out of our reach. The shipping under normal circumstances takes about 3-8 business days to Europe and North America, and about 5-15 business days to the rest of the globe, yet in the case of any delays in the shipping process this time period could be longer than the usual. Such delays could occur in the shipping due to many different reasons like delaying air cargos, system failures, lazy postal workers, and the newest flavor of them all – lockdowns and border closures, etc... Yet this delay does not mean that the shipment is lost. The product is carefully packed in a grip sealed plastic bag or it comes in its own genuine package provided by the manufacturer. All orders are discretely packed in bubble envelopes (Jiffy envelope) with no company logo or references to our company or website. Our shipments are as discreet as possible, we never state the actual content or value of the shipment, nor the webshop and only the most necessary postal and address labels are present on the shipment. All goods ordered and paid before 11 AM (Central European Time) Monday - Friday will be dispatched on the following business day. Any payments received outside of these hours will be processed on the next business day (Monday-Friday). If there is an unforeseeable delay we will promptly notify you. *Please note that we cannot control the shipping time after package has been dispatched. If you do not receive your pack within 25 working days (5 calendar weeks) please do contact us. Within the timeframe there is not much we can do, as all the post offices will consider it to be lost only if sufficient time has passed since the dispatch of the shipment. The first day is the date of dispatch and not the date of ordering. **We use Standard Shipping Method if your order is below 50 Euro (upgrade is available). Anything more than that, we will ship with Registered. Yes, we do. However, please make sure that the PO Box address is able to accept both Standard and Registered Mail. And shipping to PO Box addresses is not possible via express courier. You can track the order at your local Postal Service provider's website, or if it does not work there then just simply call them and ask them about the status and location of your package by giving them the tracking number. They are always able to tell you its location as the package is registered in the electronic international database. Yes, we normally offer express courier shipping which is a next day delivery service or maximum 2 business days to most locations. To choose the express shipping method, please select this option at the checkout. If you order for less than 50 Euro, we will ship with Standard post only. If you may wish to upgrade the shipping method, please contact us – email:
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or alternatively you can fill out the Contact Us form with the request. You can also write this request in the comment section of the order during the checkout. There is no tracking available for Standard Post, nor could it be investigated. In the case of Standard Mails, this is no issue as the shipment would simply be left in your mailbox anyway. Well, first of all, we are the vendor in this transaction, not the shipping service provider. So we can’t and won’t call you before the delivery. Normally such an option is only possible via the express courier shipping, but it would still be up to the delivery person to actually do that. PAYMENT: We are very sorry, but that is just not possible. The payment for ALL orders must be received and processed prior to the dispatch of the goods. No exceptions are allowed, sorry. Generally speaking, yes. But if you use the Credit Card method, please be so kind to use the shipping address you want to use for the order for the payment as well. Otherwise we might have to cancel the order and refund the payment. We accept and offer several payment options such as Bank Wire Transfer, crypto currencies (BTC, LTC, XMR, ETH, XRP), third parties such as Western Union or MoneyGram, and indirect credit & debit card payments. For more details on the selected option just follow the instructions sent in the Order Notification email (right after the order was placed) and you may see further instructions and guides by clicking on the "Payment Instructions" link at the bottom of said Order Notification email. Mysteriousplants.com strives to ensure a safe and enjoyable shopping experience for all its customers. All personal information is kept strictly confidential and secure, never being sold or leased to ANY third parties, not a single one. Our payment gateway is equipped and approved with the finest encryption protocol, and all payments are 256bit encrypted whilst communicating with the bank. Our webshop is GDPR compliant and operates with strict SSL connection. The payment will show as a completely unrelated private transfer, with absolutely no indication, link or connection to the webshop. At our store there is a special 20% OFF discount code sent after the shipping of the first order – this could be used only once and on the second order only. Then we have permanent loyalty discounts available after the 10th completed order 5% OFF and after the 30th completed order 10% OFF. Yes we do, as part of the Referral Promotion we have you may get exclusive discount codes and free items. For more details on this please visit the Current Promotions page. Come on Guys, it is 2022… Bitcoin is so old it could almost be a customer! But as with all things, we encourage people to educate themselves – so if you still don’t have an idea of what Bitcoin is, then we would highly recommend start searching and reading about it. In short, it is the money of the future, digital gold, inflation and censoring resistant store of value. OTHER: Our products are legal to possess in most countries. It is down to the customers to check their local laws in case a particular ingredient is not legal to possess. We can't know all the international laws, so if required please ask a local solicitor. Worry not! This is completely normal. The free pack(s) are being added when your order and payment is being processed by our Admins. So rest assured the BOGOF promotion will be applied as it should be. Yes, the promotion that was ongoing at the time of placing the order is locked in for the order. So even if the promotion is no longer active, the old promotions and those only will still be applied to the order. Just please make sure that the order is paid for within 3 months after placing the order. Placed orders could be completed up to 3 months from the moment of placing them. After 3 months have passed we will no longer be able to accept the payment for a given order. Yes, we do. Please email us for more details at
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. Unlike other online retailers we offer a 100% Money Back Guarantee within 30 days, if you are not completely satisfied with your order. We will refund 100% of the cost of the product minus shipping and handling fees. Every return needs to be approved by us. If this FAQ has not answered your question, please click here to submit your question or send us an email to
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